Packed with international case studies and examples, the book begins with a detailed analysis of the state of CRM and e-business in the financial services globa

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and o

Achieving and sustaining growth in banking business is a herculean task, but it can be successfully done, if the focus is on customers. With hot winds of compet

In June of 2002, over 500 professors, students and researchers met in Boston, Massachusetts for the Fourth International Conference on Complex Systems. The atte