The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In shor

This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business servi

The key to success, our culture tells us, is a combination of talent and hard work. Why then, do high schools that supposedly subscribe to this view send studen

The overwhelming majority of a software systemâ??s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that soft

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively s