Tienes en tus manos una completa colección de entrantes, bocados y aperitivos clásicos, recetas pertenecientes al recetario familiar y al arca de recuerdos a

This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw

Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, an

Includes index.