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Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider

The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- es

Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering pro

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing