The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a R

A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or extern

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in apply

A company with effective cost reduction activities in place will be better positioned to adapt to shifting economic conditions. In fact, it can make the differe

Design for Six Sigma as Strategic Experimentation develops a practical, science-based methodology for guiding the product realization process for highly-comp