With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure profess

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure profess

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate libra