Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c

Cultural differences among members of any group-be it a multinational business team or an international family-are frequently the source of misunderstanding and

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Eve

This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that success