Across entire verticals of the economy the new normal is the recurring revenue business. Charging customers on a monthly basis, firms with this model have to pl

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer

"Eloquent and detailed...precise and well-thought-out...Read her book -- and listen." -- Jane Smiley, The Washington Post. In her late 40s, Beth Hoffman decided

An autobiography by Swanee Hunt, daughter of the legendary oil magnate H. L. Hunt, Bill Clinton's Ambassador to Austria, and internationally renowned philanthro

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excelle