We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, o

Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an ag

A practical three-step method for saying no in any situation—without losing the deal or the relationship, from the author of Possible and Getting Past No “I

A renowned relationship expert, seminar leader, and bestselling author urges women who want to affect their man's behavior to stop analyzing their problems to d