Gower Handbook of Call and Contact Centre Management
| Author | : Natalie Calvert |
| Publisher | : Gower Publishing, Ltd. |
| Total Pages | : 378 |
| Release | : 2004 |
| ISBN-10 | : 0566085100 |
| ISBN-13 | : 9780566085109 |
| Rating | : 4/5 (109 Downloads) |
Book Synopsis Gower Handbook of Call and Contact Centre Management by : Natalie Calvert
Download or read book Gower Handbook of Call and Contact Centre Management written by Natalie Calvert and published by Gower Publishing, Ltd.. This book was released on 2004 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an important tool in understanding and dealing with a wide range of management issues in call centres and contact centres.
