This book "gives you ready-to-use letters and notes for any business, personal, or social situation. From annoucements to apologies, complaints to congratulatio

"Personal presence is difficult to define but easy to recognize. People with presence carry themselves in a way that turns heads. When they talk, people listen.

Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words

Do you struggle with research papers for school? Is business writing one of your weak areas? Are you at a loss for what to include in thank-you notes? The Every

Provides 300 model letters that address a variety of personal, social, and business situations.