This book will clear away the confusion and help you organize, separate, and format policies, procedures, and tasks. Reproducible worksheets simplify the whole

Organizations need governance documents; those policies, procedures, and other written rules that tell the organization and employees what to do and how to do i

Thoroughly updated to discuss the use of tools such as Skype and social media, this concise volume shows how effective communication—via written text and spok

Includes exercises, suggested answers, checklists, sample policies and procedures.