Concise approach to theories of TQM & tools needed to implement them in post secondary institutions.

Although initially utilized in business and industrial environments, quality management systems can be adapted into higher education to assess and improve an in

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspective

This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques

This book provides a framework for implementing total quality principles in the college or university environment. It includes the history and principles of qua