Responding to the public concern caused by recent hospital scandals and accounts of unintended harm to patients, this author draws on her experience of analysin

"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community

This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improv

This text uses a case-based approach to share knowledge and techniques on how to operationalize much of the theoretical underpinnings of hospital quality and sa

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f