Communications research in aviation is widely regarded by many in the healthcare community as the 'gold standard' to emulate. Yet healthcare and aviation differ

Practical, proven techniques for improving team performance in the health care world Teams and collaboration have become an expectation in most healthcare facil

A complete introductory guide to the principles and clinical application of teamwork in health care Understanding Teamwork in Health Care emphasizes the essenti

A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication

This volume deals with universal processes of therapeutic communication, a term which covers whatever exchange goes on between people who have a therapeutic int