This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance

This edition looks at how risky behaviour can lead to disaster in private markets, with colourful examples from Lloyd's of London and Sumitomo Metals. Krugman a