Related Books

Introduction to Help Desk Concepts and Skills
Language: en
Pages: 0
Authors: Susan Sanderson
Categories: Computers
Type: BOOK - Published: 2003-09-17 - Publisher: McGraw-Hill/Irwin

DOWNLOAD EBOOK

This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching voc
A Guide to Help Desk Concepts
Language: en
Pages: 276
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 1999 - Publisher:

DOWNLOAD EBOOK

Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career p
Help Desk Complete Certification Kit - Core Series for It
Language: en
Pages: 94
Authors: Ivanka Menken
Categories: Computers
Type: BOOK - Published: 2013-05 - Publisher: Emereo Publishing

DOWNLOAD EBOOK

Explore the most popular customer service resource known as Help Desk. Evaluate the various forms of Help Desk communication methods and the obvious benefits a
Case Management
Language: en
Pages: 217
Authors: Arthur J. Frankel
Categories: Medical
Type: BOOK - Published: 2019 - Publisher: Oxford University Press, USA

DOWNLOAD EBOOK

Over the course of twenty years and across three editions, this text has approached case management as both an art and a science by providing students and pract
Customer Service
Language: en
Pages: 544
Authors: Robert W. Lucas
Categories: Customer services
Type: BOOK - Published: 2009 - Publisher:

DOWNLOAD EBOOK

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business