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Language: en
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Type: BOOK - Published: 2003-09-17 - Publisher: McGraw-Hill/Irwin
This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching voc
Language: en
Pages: 276
Pages: 276
Type: BOOK - Published: 1999 - Publisher:
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career p
Language: en
Pages: 94
Pages: 94
Type: BOOK - Published: 2013-05 - Publisher: Emereo Publishing
Explore the most popular customer service resource known as Help Desk. Evaluate the various forms of Help Desk communication methods and the obvious benefits a
Language: en
Pages: 217
Pages: 217
Type: BOOK - Published: 2019 - Publisher: Oxford University Press, USA
Over the course of twenty years and across three editions, this text has approached case management as both an art and a science by providing students and pract
Language: en
Pages: 544
Pages: 544
Type: BOOK - Published: 2009 - Publisher:
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business