"Reference Services and Reference Processes," Volume II of Introduction to Reference Work, introduces the sophisticated and imaginative aspects of the complete

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i

Basic Information Services, Volume I of Introduction to Reference Work, explains the basic reference processes and sources of information in today's libraries.

Provides a thorough introduction to the basic information sources in any field of interest, from the humanities to the sciences. In the fourth edition, greater

In Introduction to Reference and Information Services in Today's School Library, one of America's premier school library educators covers the A-Z of both refere