Main street perceptions of the lean philosophy are that its concepts can only be applied to the manufacturing industry. But a body shop can be considered a prod

Fear of change we all experience it. Some accept change immediately, some gradually adapt, while others may never get there. Whether it‘s poor leadership, the

Dave Luehr believes that right now is the best time in history to be in the collision repair business, but only for those with the right mindset. The authors sh

Flow is a fundamental concept of lean manufacturing, and its improvement is a challenge to many organizations. After mastering basic visual tools, managers must

Second Edition of a Shingo Prize Winner Based on the author's personal experience with Toyota‘s master teachers and with companies in the midst of great chang