The contemporary economic landscape features the prevalence of the service sector in economic systems, the pervasive servitisation of manufacturing, innovations

"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-comm

In modern business environments, ethical behavior plays a crucial role in success. Managers and business leaders must pay close attention to the ethics of their

What do shared service models involve? Which business processes can and/or should be shared? This ASM volume deals with such questions relating to the increasin