Wow! So many of the user experience research methods we have refined and used over the years are now organized and described in detail in one book. --Christian

Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users a

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The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observ

Observing the User Experience: A Practitioner's Guide to User Research, Third Edition helps readers bridge the gap to understand what users want and need from t