This volume will assist readers in fitting big data analysis into their service-based organizations. Volume I of this two-volume series focuses on the role of b

Volume II of this series discusses the technology used to implement a big data analysis capability within a service-oriented organization. It discusses the tech

Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service syste

Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider

Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary under