This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the ena

The e-government era saw efforts to move government services online, automate internal processes and reduce administrative overheads for the public. Often techn

Digital government has become a priority for Luxembourg as a means to enable its public sector to deliver more responsive and trusted services. The Digital Gove

The Digital Government Review of Romania evaluates the efforts made by the government to transition towards digital government. It provides in-depth analysis an

This Digital Government Review of Slovenia explores how the Government of Slovenia could enhance and harness digital government to achieve broader strategic goa