Building on the successful foundation of the first volume, this second edition has been thoroughly revised, reflecting the current state of organizational commu

Embracing listening as a useful tool for strengthening organization-publics and organization-employee relationships, this book offers theoretical and practical

This landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are u

Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequ