Problem Management

Download or read book Problem Management written by Jim Bolton and published by . This book was released on 2016-10 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication serves as the definitive resource for individuals and organizations looking to establish and mature the problem management process within their organization. It consolidates concepts and principles found across numerous IT service management (ITSM) frameworks, then adds the collective experiences of industry experts into an easy-to-read, practical and insightful guide. The bonus materials in the appendices provide templates, workflows and tools that can be leveraged by the reader to accelerate the maturity of their problem management process. Problem Management: A Practical Guide is fully aligned with and serves as an expanded resource for the Problem Management Professional certification course offered by HDI