A product's design is based on what customers want and how much they are willing to pay for it determines its quality. The production process is supposed to ach

Achieving, maintaining and improving accuracy, timeliness and reliability are major challenges for health laboratories. Countries worldwide committed themselves

Get to the heart of quality management fast with best-selling Quality author David Hoyle.

Thoroughly tested and used by students and proven to help students taking the American Society for Quality’s Certified Quality Improvement Associate exam, Ess