In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. W

This book is an authoritative account of the establishment of the Next Steps agencies, the greatest change in the UK civil service of recent years. The saga is

Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosio

Public service values are too rarely discussed in public administration courses and scholarship, despite recent research demonstrating the importance of these v