This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering servic