Human Sigma

Human Sigma
Author :
Publisher : Simon and Schuster
Total Pages : 320
Release :
ISBN-10 : 9781595620453
ISBN-13 : 1595620451
Rating : 4/5 (451 Downloads)

Book Synopsis Human Sigma by : Jim Asplund

Download or read book Human Sigma written by Jim Asplund and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.


Human Sigma Related Books

Human Sigma
Language: en
Pages: 320
Authors: Jim Asplund
Categories: Business & Economics
Type: BOOK - Published: 2007-10-28 - Publisher: Simon and Schuster

DOWNLOAD EBOOK

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovat
Six Sigma For Dummies®
Language: en
Pages: 362
Authors: Craig Gygi
Categories: Business & Economics
Type: BOOK - Published: 2010-12-15 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

The world’s largest and most profitable companies – including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Mo
7th Sigma
Language: en
Pages: 388
Authors: Steven Gould
Categories: Fiction
Type: BOOK - Published: 2012-06-26 - Publisher: St. Martin's Press

DOWNLOAD EBOOK

In the desert Southwest, Kimble Monroe and others fight for their lives against the "bugs," self-replicating, solar-powered, metal-eating machines.
Look-Ahead Based Sigma-Delta Modulation
Language: en
Pages: 250
Authors: Erwin Janssen
Categories: Technology & Engineering
Type: BOOK - Published: 2011-04-02 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

The aim of this book is to expand and improve upon the existing knowledge on discrete-time 1-bit look-ahead sigma-delta modulation in general, and to come to a
Six Sigma
Language: en
Pages: 172
Authors: Geoff Tennant
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: Gower Publishing, Ltd.

DOWNLOAD EBOOK

'Six Sigma' is a quality concept initially used by Motorola and then developed beyond manufacturing by GE Capital. It has underpinned that organisation's phenom