Research clearly indicates that there is a strong need for the Human Resources (HR) function, and the people in it, to adopt a more strategic and business-linke

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

Presenting core theories alongside practical applications, this publication will help students understand how to effectively move an organization toward strateg

“A helpful read not just for corporate strategists but for almost anyone looking ahead.” Los Angeles Times What's Your Next Big Move? At the turn of the cen

This book presents 21 country case studies on strategic business sercices which comprise services in computer software and information processing, research and