Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategi

Strategic management is widely seen as essential to the public services, leading to better performance and better outcomes for the public. In fact, the private

Strategic Management in Public Organizations: European Practices and Perspectives offers the first wide-ranging survey and assessment of strategic management pr

Within the public sector, strategies are not designed to influence markets, but instead to guide operations within a complex environment of multilateral power,

The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as