Primitive software chatbots emerged in the 1960s, evolving swiftly through the decades and becoming able to provide engaging human-to-computer interactions some

Learn best practices for building bots by focusing on the technological implementation and UX in this practical book. You will cover key topics such as setting

Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobi

"A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities." - Maxim Volgin, KLM Design, devel

From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way w