The public sector in the UK has undergone radical change over the last two decades. Consequently, managers and service professionals have had to adopt new ways

Records management has undergone significant change in recent years, owing to the introduction of freedom of information legislation as well as the development

By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of

The public sector continues to play a strategic role across the world and in the last thirty years there have been major shifts in approaches to its management.

The authors suggest that some of the problems of the public sector are self-inflicted and that current policies may only deliver partial success 'at a price we