Have You Ever Seen Someone You Want To Talk To, But Didn't Know What To Say or How To Approach?The Conversation Method is a proven-to-work 10-step formula. It h

Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable—until now. Desig

The best 'how-to' for encouraging consensus in firms and organizations. Communication within many organizations has been reduced to email, electronic file trans

This is the book for introducing and getting to grips with conversation analysis. Accessible, comprehensive and very applied. - Steven Wright, Lancaster Univers