This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate libra

The second edition of this celebrated reference combines essential material from the first edition (1977) with important extracts from another Lancaster work, I

Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including q

With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

Written in a conversational style for principals who are not statisticians, this book will help you use measurement and evaluation to propel your school towards