The acclaimed guide to formulating and asking penetrating, paradigm-shifting mediation questions to successfully resolve conflict, now completely revised and up

The Mediator's Toolkit offers an array of methods for mediators to develop the skills to formulate and ask strategic questions that shift perspectives and resul

Everything you need to enter the exciting field of legal mediation To be an effective mediator, it's essential to possess the ability to take control of animate

“Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediato

"This second edition of [this title] encompasses stories from around the world. The writers (24 top international mediators) were asked to write about moving, s