The Nordstrom Way to Customer Service Excellence

Download or read book The Nordstrom Way to Customer Service Excellence written by Robert Spector and published by Wiley. This book was released on 2005-03-04 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.