The Performance Prism takes a radically different look at performance measurement, and sets out explicitly to identify how managers can use measurement data to

The world of today forces companies to rigorously concentrate on key terms like ‘customer satisfaction’, ‘performance boosting’ and ‘performance measu

Given the significant changes in the banking environment and the resultant pressures on banks to change their systems and procedures, this book is a timely refe

In this radically updated new edition Michael Armstrong looks at the results of major research in this area. He considers how evidence-based material informs un

Through case studies this volume provides evidence that a link between sourcing capabilities and organizational structure contributes to a positive sourcing per