As academic disciplines, public administration and public policy programs have struggled to link theoretical and conceptual grounding with practical application

Truly global in scope and ambition, the 21st Century Public Manager addresses key trends, challenges, and opportunities facing public managers across contexts a

Since it was first published more than twenty years ago, The Effective Public Manager has become the classic resource for public administrators and students. Th

The novel approach of this casebook encourages the student to determine how they would act and work towards a resolution of real-world dilemmas.

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio