This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong

Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Manage

Master's Thesis from the year 2003 in the subject Business economics - Business Management, Corporate Governance, grade: 70%, University of East London (East Lo

Multinational companies transfer managerial practices such as quality management globally. Studies from different perspectives have examined cultural, instituti

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in