The Service Providers

Author	: D. Yagil
Publisher	: Springer
Total Pages	: 246
Release	: 2008-04-17
ISBN-10	: 9780230582675
ISBN-13	: 0230582672
Rating	: 4/5 (672 Downloads)

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Book Synopsis The Service Providers by : D. Yagil

Download or read book The Service Providers written by D. Yagil and published by Springer. This book was released on 2008-04-17 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

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