Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a

This book harvests tried and tested management models - models that have demonstrated added value in everyday organisational practice – in an accessible and r

New topics covered in this edition include: e-business consulting; consulting in knowledge management; total quality management; corporate governance; social ro

Whether you are a newly-hired manager or an experienced chief executive, you and your staff can use this practical "why" and "how to" guide to achieve better re

Exploring topics covered in international management courses, this book pairs business articles and fictional short stories to provide practical guidelines and