The Invisible Customer

Author	: Brian Clegg
Publisher	: Kogan Page Publishers
Total Pages	: 228
Release	: 2000
ISBN-10	: 074943144X
ISBN-13	: 9780749431440
Rating	: 4/5 (440 Downloads)

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Book Synopsis The Invisible Customer by : Brian Clegg

Download or read book The Invisible Customer written by Brian Clegg and published by Kogan Page Publishers. This book was released on 2000 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume explores the customer care aspect of e-business. Based on practical experience, it advises on how to make customer service count in environments where staff are often transitory and under-motivated, and where less contact time is better.

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This volume explores the customer care aspect of e-business. Based on practical experience, it advises on how to make customer service count in environments whe