The intangible asset that resides in the mind of the employee-shared knowledge about work processes, roles, corporate culture, products, and services-is the lif

"This encyclopedia is a research reference work documenting the past, present, and possible future directions of knowledge management"--Provided by publisher.

This second volume consists of the sections: technologies for knowledge management, outcomes of KM, knowledge management in action, and the KM horizon.

Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby imp