Goes beyond the sale to explore what an organization must do to build and maintain a solid client base.

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-b

Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standar

In the NGN world, no truer words are spoken than "the future is now." And the competition in the information networking arena will only intensify in the next 5-