What should the next improvement project be that is related to WFM workforce management? What tools do you use once you have decided on a WFM workforce manageme

The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management The worldwide standard f

How did the WFM workforce management manager receive input to the development of a WFM workforce management improvement plan and the estimated completion dates/

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc

How do you use WFM workforce management data and information to support organizational decision making and innovation? Meeting the challenge: are missed WFM wor