A Complaint is a Gift

A Complaint is a Gift
Author :
Publisher : Berrett-Koehler Publishers
Total Pages : 236
Release :
ISBN-10 : 1881052818
ISBN-13 : 9781881052814
Rating : 4/5 (814 Downloads)

Book Synopsis A Complaint is a Gift by : Janelle Barlow

Download or read book A Complaint is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 1996 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.


A Complaint is a Gift Related Books

A Complaint is a Gift
Language: en
Pages: 236
Authors: Janelle Barlow
Categories: Business & Economics
Type: BOOK - Published: 1996 - Publisher: Berrett-Koehler Publishers

DOWNLOAD EBOOK

Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechani
A Complaint Is a Gift
Language: en
Pages: 370
Authors: Janelle Barlow
Categories: Business & Economics
Type: BOOK - Published: 2008-08-18 - Publisher: Berrett-Koehler Publishers

DOWNLOAD EBOOK

A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through r
A Complaint Free World
Language: en
Pages: 306
Authors: Will Bowen
Categories: Body, Mind & Spirit
Type: BOOK - Published: 2013-02-05 - Publisher: Harmony

DOWNLOAD EBOOK

Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how
Wilber Winkle Has a Complaint!
Language: en
Pages: 453
Authors: John Homans
Categories: Humor
Type: BOOK - Published: 1997 - Publisher: Bancroft Press

DOWNLOAD EBOOK

Wilber Winkle, an idiosyncratic nebbish with a peculiar focus on the odd and unlikely fact, has corresponded for years with America's major corporations. Fuelli
Complaint!
Language: en
Pages: 225
Authors: Sara Ahmed
Categories: Social Science
Type: BOOK - Published: 2021-08-09 - Publisher: Duke University Press

DOWNLOAD EBOOK

In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from acad