This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational compa

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performanc

Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and c

Excellence is a competive advantage and whose who can create it are valued organizational assets. This is a book about achieving organizational excellence. It i

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma