Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interac

Focusing on applied conversation analysis (CA), this timely book offers practical insights and guidelines for CA scholars studying social interactions in instit

This is the book for introducing and getting to grips with conversation analysis. Accessible, comprehensive and very applied. - Steven Wright, Lancaster Univers

Now in its second edition, this volume offers a strong synthesis of classic and current work in conversation analysis (CA), usefully encapsulated in a model of

This book explores the relationship between conversation analysis and applied linguistics, demonstrating how the analysis of institutional talk can contribute t