Assertiveness for Managers

Download or read book Assertiveness for Managers written by Terry Gillen and published by Gower Publishing Company, Limited. This book was released on 1992 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Flatter organizations, decentralized authority, changing technology, obsolete skills, downsizing, retraining, outplacement - these are common features of today's business environment. Against such a background, success depends increasingly on the personal credibility of individual managers. In this timely book, Terry Gillen explains how an assertive style of management can dramatically improve effectiveness. He sets out the principles and benefits of assertive behaviour and shows how to apply assertiveness techniques in everyday management situations." "Part I places assertiveness in the context of the modern manager's job, illustrates the three main types of behaviour and describes a method of harnessing emotional energy to ensure the desired results." "Part II shows how to handle a range of management problems, including aggressive bosses or colleagues, receiving/giving criticism, disciplining staff, resolving conflict and controlling stress. Each chapter contains examples of the particular problem, guidance on how to deal with it assertively and a summary for rapid reference." "This is above all a practical book. Do you, asks the author, want to be the kind of manager who motivates his or her team to achieve their objectives, inspires loyalty in subordinates, earns the respect of colleagues, is held in high esteem by senior management, feels self-confident at work?" "If so, you are ready to benefit from developing your assertiveness - with Terry Gillen's help."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved